Everyone who knows me knows I regard my Ford Fiesta as one of my best and most loyal friends. It gets me where I want to go in relatively good style (for a “mini” sized car it actually is quite sleek and stylish) and, with its 1.0L Turbo/Direct Injection I3 EcoBoost engine, with great fuel efficiency and a surprising amount of power. So needless to say whenever something happens to my car I get very upset.
So that’s where this tale gets started. On the evening of Tuesday, August 15th, 2017 sometime between 5:30 PM and 8:00 PM one of the low-life hood rats who lives in the complex (or one of their low-life hood rat friends) backed or side swiped their red car into the driver side front of my parked (completely within the slot) baby. Unfortunately I was not there to see it when it happened but was left to assess the damage after the fact. The low-life hood rat responsible of course didn’t leave a note or anything (not that I expected them to – they don’t know how to behave like decent human beings to begin with and apparently they don’t know how to fucking drive either). This was the result of their idiotic driving:
At first the damage didn’t look all that bad. Just a bit of a dent right? Hah. Wrong. When I attempted to open the driver door I could only budge it maybe an inch. From there it caught on the quarter panel. So I got in on the passenger’s side and took it for a short test drive to evaluate it and that’s when the problems really started showing up – on a big bump the bent panel is catching and squealing the tire. Not a good thing. Oh shit, this is more serious than it looks.
Luckily the courtesy officers were making their rounds while I was evaluating the damage and wrote up an incident report for me, so that was taken care of. As it was a hit-and-run I had no idea who did it other than to know it was a red car from the paint transfer. I inspected the red cars in the lot for similar paint transfer and dent patterns but did not find any. Just my luck right?
So then I report the incident to my insurance company (Progressive) and within two hours of opening for business today I had a claims representative contact me. We went over details and after it was determined that I was not at fault (no surprise there right) I was told this would be covered under uninsured motorist coverage (half the deductible of collision coverage) and that they had a concierge service center within 5 miles of my home address. Makes things so much easier – they handle all the work for me while all I have to do is drop my car off and pick up a rental. I figured it would be a couple of days before I could but no, they got me in same day! I’m getting my rental this afternoon and they’re taking care of the rest for me.
So this sad saga does have a bit of a happy ending. That was some serious customer service right there. Same-day turnaround, minimal deductible and super-efficient claims process. Progressive just completely earned my loyalty with the way they handled this. I should have my car back in fairly short order but in the meantime I will still be mobile and all is included. What more could you ask for?
Well, maybe if I could find the low-life hood rat who made this a necessity that would be nice but I’m not holding my breath. If I do though, oh baby they’ve got another thing coming: criminal charges and I’ll sue them for my deductible (plus I imagine Progressive will go after that person’s ass to recoup what they pay into the claim). I doubt I could get that lucky but who knows?
We shall see. In the meantime, I can rest easy knowing this is being taken care of swiftly.